Frequently Asked Questions About Our Monterey Shuttle Bus

We suggest a minimum of 24 hours in advance.

The online system will let you book a seat up to 4 hours prior the scheduled time. Anything closer than 4 hours, please call 831-373-7777. If booking for an early morning departure, we recommend at least 10 hour notice. Home or Hotel pick up for the 3:30am shuttle will have an early morning fee applied of $10 to the fare.

There is not a guarantee of an early morning home/hotel pick-up, if booked within 10 hours on the online system. We suggest reserving the shuttle from one our scheduled pickup locations, or booking with a reservation agent at 831-373-7777. Home or Hotel pick up for the 3:30am shuttle will have an early morning fee applied of $10 to the fare.

We pick up only at San Jose International Airport or San Francisco International Airport. Private transportation can be provided thru Main Event Transportation if needed. Visit their site here to find out more.

Passengers needing wheelchair assistance require 24 hour advance reservation, please call 831-373-7777 to make arrangements.

All reservations are subject to a $10 cancellation fee. Cancellations with less than 24 hour notice will be charged the full fare amount.

Each passenger is allowed one suitcase and one small carry-on, free of charge. Additional oversized luggage, golf clubs ($5) and bikes ($10) will be accepted if space permits, with the additional charge. We do not accept liability for any lost or damaged luggage. Drivers are not obligated to lift more than 50 pounds . Please have luggage clearly marked.

This service is offered in Monterey and the surrounding cities. Not offered in Salinas. Home or Hotel pick up for the 3:30am shuttle will have an early morning fee applied of $10 to the fare.

We do offer child seats that can be reserved with your online shuttle reservation. We have a selection of child car seats, infant seats, and booster seats to choose from. Travelers are also welcomed to bring their own child car seats or booster seats for use. Read more about our child seats.

Out of respect for our customers with allergies, we can only permit service animals.

Not a problem! If you miss your reserved shuttle, your reservation will remain valid for the next available shuttle. Simply give us a call when you arrive at the airport so that we can save you a seat on the next shuttle. 831-373-7777.

The on-line system will let you book a seat as close to 4 hours of shuttle departure, but for anything within that time we recommend calling 831-373-7777. For early morning home/hotel pickups 10 hour notice is needed, within that time please call 831-373-7777. Home or Hotel pick up for the 3:30am shuttle will have an early morning fee applied of $10 to the fare.